ANNOUNCING – A Powerful and Proven customer
service program for continued business success and growth in today’s
competitive marketplace. If you want to make
staggering profits with your customer service
approach, this
comprehensive
program is an absolute a must
…
The
Secrets of
Superior Service
Discover The Fortune That
Lies
Hidden In Giving Your
Customer
Unbelievable Service Experience!
From : Alex Choong - Synergy
Entire,
Kuala Lumpur, Malaysia
To : People who has the passion to deliver unbelievable
service experience.
Do you know good customer service
is No Longer Enough?
It has to be superior, 'WOW', and unbelievable!
But competition is a healthy thing. It's what drives
companies to improve services, improve quality,
create faster deliveries and to ultimately have more
satisfied customers.
Delivering good customer service just like every other
company will not set your company apart,
ahead or above the other millions of companies who are
trying to get your customer's dollar.
BUT unbelievable customer service does!
Here’s
something crucial you should know :
Unbelievable
customer service is founded on a couple of non-earth
shattering and basic concepts.
The essence of unbelievable customer service is forming
a relationship with customers - a relationship
which individual customer feels that he would like to
pursue.
Yes! Unbelievable customer service is all about
bringing customers back!
It is service that goes beyond the customer's
expectations. Times have changed so radically and
customers buying habits have changed so drastically, you
simply can’t afford to keep throwing
money out the window on outdated strategies and
techniques.
8
Powerful
Benefits That You and Your Team
Will Gain
From This Comprehensive Program
1. Understand eight key principles that will
lead you to Superior Service
Each principle is explained in entertaining
detail. You will quickly understand and
apply what you’ve learned
2. Take concrete action to improve your
service, right now
Every section of this program features
specifications you can take right away to
improve and deliver better service.
3. Achieve new levels of customer
satisfaction, loyalty ... and delight!
People everywhere are looking for, and
demanding, better service. Your customers
will
notice the difference.
4. Gain additional business from loyal
customers who buy more,
and more often
Your profits will improve with repeat
business from your customers. Learn how to
give them
the service they want and deserve. Serve
them right and they will keep coming back
for more.
5. Win new customers from constant referrals
and “positive word of mouth”
The most credible and powerful advertising
is the testimonial of a delighted customer.
When happy
customers talk, people listen.
6. Build a shared language for service
To lay a foundation for continuous service
progress, get everyone speaking the same
service language!
Share these ideas and concepts with everyone
on your team: your staff, managers,
colleagues, vendors,
suppliers... and even your customer
partners.
7. Educate with “the moral of the story”
One of the best ways to educate is through
examples that inspire and entertain. Use the
stories in this
presentation to illustrate your service
points, to drive your message home.
8. Become a better customer and you’ll get
better service, too
When you give Superior Service, you will
understand how to get it, too! Enjoy the
Superior Service
you deserve. |
Everyone agrees
that providing excellent service is essential for
continued success in today’s
competitive marketplace. But too often, people regard
quality service as “soft” or fuzzy”... and don’t
know how to make real service progress.
This
high-content program clears the fog in an entertaining
and upbeat manner,
giving you the understanding and concrete action steps
you need for immediate
service improvement.
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Please Click
HERE for Ron's Preview
Online Training Videos |
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This high-energy, interactive presentation
features key principles you must
apply to achieve superior service. Packed
with true stories,
world-class examples and colorful
illustrations.
The Secrets of Superior Service will upgrade
your skills and uplift your spirit for
service.
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By The End
Of This Program You Will Learn How To ..
- Exceed customer
expectations
- Stand out
with excellent service mindset
- Climb the stairs
to unbelievable! levels of service
- Manage your
customers’ expectations
- Discover the
benefits of customer complaints
- Bounce back
with effective service recovery
- Shift from blame
and shame to taking personal
responsibility
- See the world
from your customers’ point of view
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Here are what our clients have to say...
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"Simple concept but very enlightening. The differentiation of this
class vs others. Is the live
examples given;
so rich and real."
Intel Technology Sdn Bhd, Penang
"This is a superb training for all customer service staff and also
all staff who are in contact with people.
A training full of energy!"
Prudential Unit Trusts Berhad
"Powerful delivery with down-to-earth examples that
we can relate to
and which clearly illustrates
the key messages."
Maybank
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Applying these secrets is
the key to your business success!
…with a
BONUS
presentation
on
Superior
Service Partners!
|
Ron
will show you how to build successful
service partnerships with customers,
suppliers and colleagues.
You will also learn how to:
-
Add more
value in all your
interactions
-
Increase
your reputation and your
profits
-
Step up
with the “Cycle of Service
Improvement”
-
Get more
of whatever you want, from
whomever you want (really!)
-
Build a
stronger and more effective
service team
|
5
Surprise Benefits for You and Your Team
From
This Bonus Session
1.
Build Your Business
Move
up from One Time Transactions, to
Repeating Relationships,
to Long-Term, Win-Win Partnerships.
Thriving partnerships are
important now, and even more essential
for yourprogress in the future.
2.
Increase Your Profits
Boost customer loyalty and referrals.
Happy patrons spend more today,
and in the future. Their “positive word
of mouth” ensures a steady stream of
new customers for you, too.
3.
Get More “Bang for Your Buck”
Committed vendors and suppliers can help
you save money. They give you
a better deal today.And they can bring
you great new ideas for tomorrow.
4.
Strengthen Your Crew
Make
sure all the people on your team are
committed, connected and aligned.
Strong internal partnerships help
everyone increase dedication and achieve
growing success.
5.
Brighten Up Your Home Team
You
can use what you learn in this program
with your friends and family members,
too.
Enjoy the benefits of better partnership
now with your spouse, children, parents,
friends
and neighbors. They deserve the best.
You do, too!
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Please Click
HERE for Ron's Preview
Online Training Videos |
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New ideas
and actions you can implement immediately to improve
your organization
and deliver superior service.
|
Research shows it cost 6 times more to get a new customer than it
does fix
a problem and keep the ones you already have.
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What is the lifetime value of your customers?
According to Tom Peters, legendary management thinker and author, calculates
lifetime value
of a customers is $72,000, even if every purchase is only
$100
When you complete this program you’ll have every strategies and proven
techniques
you need
to build an unbelievable customer service oriented company and start increase your bottom line immediately.
Think about this for a minute : Imagine what it would be like to have the
confidence
of knowing
your customer service approach is as effective as possible.
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Meet Ron Kaufman
Ron Kaufman is an internationally acclaimed
educator and motivator for service culture
and quality customer service. He is author
of the best-selling series
‘UP Your Service!’ and founder of
UP Your
Service! College.
Millions have been motivated by Ron’s
high-energy speeches and interactive
workshops. His repeat clients Millions have
been educated and motivated
by
Ron’s high energy speeches and interactive
workshops.
Ron’s many repeat clients include government
agencies, multi-national corporations,
industry associations in financial,
professional and medical services, high
technology, manufacturing,
retailing, hospitality, tourism and
transportation. and numerous
companies in the Fortune 500.
Learn more now! Visit
www.RonKaufman.com
and
www.UpYourService.com |
More of what our clients have to say...
|
"Very inspiring, educational and positive. Entertaining, with lots of
examples for the audience to connect
the concepts with actual realities."
Hewlett-Packard Sales (M) Sdn Bhd
"It is very exciting and interesting, especially how he addresses each
scenario. It is also very exciting as
he is constantly prompting the
audience to
think and to brainstorm."
Guardian Pharmacy (M) Sdn Bhd
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Here’s How You Can Get Started
We take the pleasure to present to you a One-Day high content program that takes
you through
the Proven Approaches and Techniques that will help to transform
your
organization to build
customer loyalty and referrals.
This program is expertly tailored by Ron Kaufman for
organizations in the
Asian context.
|
Early Registration One Time Offer
>>> This seminar is claimable under HDRF –
SBL Scheme <<< |
The Secrets of
Superior Service!
DATE : 10
July 2008
VENUE : Plenary Theatre Auditorium, KL Convention Center, Kuala Lumpur
TIME : 9:00am - 5:30pm
Plus
BONUS
presentation on
Superior Service Partners!
For Synergy Entire Clients Only
1-6
participants - RM
980
per participant
7 or more participants - RM
880 per
participant
(Special Extension : Valid from 15 May - 30June 2008
with payment)
1-6
participants - RM 1580
per participant
7 or more participants - RM 1280
per participant
(Valid from 1 July - 10 July 2008 with
payment)
Register
Now and
SAVE RM400 - RM600 per registration
>>> This seminar is claimable under HDRF –
SBL Scheme <<<
To view program details, please download
the PDF Brochure at the link below
== >
http://www.ronkaufmanmalaysia.com/SecretsSuperiorServiceBrochure.pdf
To REGISTER for this program,
please download the PDF Registration form at
the link below
== >
http://www.ronkaufmanmalaysia.com/SuperiorServiceRegistration.pdf
YES
Ron, I Want To Secure a
Place For Your Secret of Superior
Service 2008 program
and Take Advantage of this Early
Registration
One Time Offer Rates.
Here is THREE easy ways to register
for this program
1. Call
us at :
03 78803046
or 03 77108233
2.
Email to us at :
adc@synergyentire.com
(with complete contact details)
3. Fax to us at :
03 78803706
or 03 77258212
(along with completed registration
form and follow with payment)
To REGISTER for this program,
please download the PDF Registration form at
the link below
== >
http://www.ronkaufmanmalaysia.com/SuperiorServiceRegistration.pdf |
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Please Click
HERE for Ron's Preview
Online Training Videos |
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Look who is learning with Ron!
3M,
Accenture, Agilent, American
Express, Asia Pacific Breweries,
AXA, Canon, Cap Gemini, Cathay
Pacific, Cisco, Citibank,
Changi Airport, Dell, DHL, Dubai
Internet and Media Cities, Emirates
Airline, Federal Express, Giordano,
many Government Agencies, Hertz,
Hewlett-Packard, Hilton, Hyatt,
IBM, Johnson & Johnson,
Jollibee, Li & Fung, Lucent,
Maersk, Malaysian Airlines,
Manulife, Mastercard, Merck,
Merrill Lynch, MDRT, Metro, Mobil
Oil, Monsanto, Motorola,
Nokia, Panasonic, Pepsico,
Prudential, Raffles Hotel,
Reuters, Seagate, Seagrams,
Shell, Sheraton, Siemens,
Singapore Airlines, Singapore
Tourism Board, SONY, Standard
Chartered Bank, Texas Instruments,
TNT Express, United Parcel
Service, VISA, YPO, Zuellig
Pharma ... and many more. |
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Why You Should Attend
Move your team to
greater progress, performance and
profits. Learn practical steps
to build strong internal and external
partnerships with your customers,
suppliers, managers and staff.
Easy-to-apply,
proven techniques to improve your
relationships and results.
Learn how to get more of whatever you
want from the relationships that matter
to you most.
|
Who should attend
An uplifting
presentation for everyone who serves
anyone, at all levels in the
organization.
Bring everyone on your
team!
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____________________________________________________________________________________________
Your Success Is Completely Backed By Our 100% Guarantee.
Now, in case you have any lingering doubt whatsoever, we want it foolproof
for you. You see, we completely guarantee your success.
Here’s our 100% take it to the bank guarantee :
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We guarantee
if you make diligent effort to use just a few of the strategies and
proven techniques in this program in the next 12 months. If you don’t
see results, we will refund your entire investment of the program to you.
If you know
for sure you have not benefited from the end of the day, we will
also
refund the entire investment of the program to you.
The truth is, you’ll never have to worry about the
refund. Because once you
use these powerful and ingenious techniques and see the huge jump in
your business profits. |
To your success and look forward
to see you and your team at the program.
Alex Choong
Managing Director
www.synergyentire.com
P.S. Frankly, I know
nothing that could truly make a significant
difference in your business than the
infusion of fresh
Proven Approaches and Techniques that will
help to transform
your
organization
to build customer loyalty and referrals.
P.P.S. Remember...you
have my 100%
Risk Free Unconditional Investment-Back Guarantee
if after 12 months of using
just a few
of the strategies and proven techniques in this
program and you're not
satisfied - we will refund your entire
investment...no questions asked.
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