FINALLY :
The ONLY Unique and Proven Internal Service Culture program in town
to make your organization vibrant, attractive, strong and wildly profitable,
this
comprehensive program is an absolute must.
Building a Service Culture
that
Sizzles and
Succeeds!
Learn Proven
Strategies and Techniques to Build a Powerful Internal
and External Service Culture
From : Alex Choong - Synergy
Entire,
Kuala Lumpur, Malaysia
Dear Friends,
Good staff has
plenty of options nowadays. They don't need to work for
you and stay with you
long term. Building a strong and successful company
culture will help you to attract, develop
and retain great staff.
It’s important to get the right people into you
organization and it’s expensive to hire the wrong
ones too.
A good company is also known by the people it keeps!
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Please Click
HERE for Ron's Preview
Online Training Videos |
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When
culture nourishes, service flourishes.
Culture is fluid and
powerful like water. It can flow smoothly and steadily,
refreshing your team and carrying your people forward.
Your service culture can be fertile and rich,
stimulating new ideas.
But a dysfunctional culture can also become narrow and
destructive, crashing down on any sign
of change
Learn proven strategies and techniques to
build a powerful internal and external service culture.
|
Through interactive presentations by Ron
Kaufman and group discussions you will
discover
winning ideas and best practices
you can apply immediately to
strengthen and
improve your service culture.
Key Learning Objectives:
•
Develop
your service philosophy
•
Attract
and retain the best people
•
Reward
strong team members
•
Motivate
and
empower your staff
•
Build
successful partnerships
•
Improve
communication between groups
•
Increase
understanding and commitment
•
Build
a culture to support CRM programs
•
Create
a winning physical atmosphere
•
Generate
the spirit of service every day
Learn Specific 10
Action Steps for:
1.
Crafting and communicating your vision
2.
Recruiting superior service champions
3.
Effective orientation for new service
staff
4.
Reinforcing service communications
5.
Engaging
customers with focus groups
6.
Implementing uplifting service awards
7.
Service suggestion schemes that work!
8.
Management service role modeling
9.
Effective service recovery and
guarantees
10.
Superior service rituals and
traditions
The strategies and proven techniques in this powerful program are
unbelievably
effective, yet extremely simple to put into action. Hundreds of companies are
using just a couple of these simple, inexpensive techniques to produce extremely
profitable results in the marketplace. |
The results of this formula is so simple and foolproof, most companies
can’t believe
they never
thought of it themselves. Now with this secret PROVEN strategies you will
gain ..
-
High
Employee Morale, Motivation and Productivity
-
Low
Turnover
-
Strong Teamwork and Cross Functional Cooperation
-
Unbeatable Company Culture
-
Strong, Profitable, Distinctive and Successful Company
To achieve results like this for your organization, you have to figure out what
your
culture is, decide what it should be, and move everyone toward the desired
culture.
Everyone agrees
that providing excellent service is essential for
continued success in today’s
competitive world.
This
high-content program clears the fog in an entertaining
and upbeat manner,
giving you the understanding and concrete action steps
you need for immediate
service culture improvement.
|
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Please Click
HERE for Ron's Preview
Online Training Videos |
|
Here are what our clients have to say...
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"Training was useful and trainer is very energetic, vibrant and lively.
Illustrated many real-life examples and kept
the session ‘alive’
the
whole time."
Commerce Trust Bhd
"Overall, the entire training was excellent. The trainer was full of good
ideas and examples
given are useful for overall working environment."
BP (M) Sdn Bhd
"Ron Kaufman gives very good examples of the various
topics that
was
shared. Very interesting
and
interactive. Thought provoking
and
practical
that can be implemented."
Maybank
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New ideas
and actions you can implement immediately to improve
your organization
and deliver superior service.
|
Discover what works, and what
to avoid, to build a service culture
This high-value management program is
packed with current examples from leading
organizations in the public and private
sectors, including Information Technology,
Healthcare, Finance, Hospitality, Retailing,
Manufacturing, Education, Transportation and
more.
Dell Computer
– learn what gets measured every day, and
why
Raffles Hotel
– why 12 words is all they need for a
world-class service philosophy
(the Ritz-Carlton uses only 9)
Accenture
– how their service philosophy aligns and
motivates their team
Frigo-Scandia
– how they made teamwork mandatory in the
culture
MGM Grand
– how they saved thousands of hours, and
dollars, and
avoided lawsuits
IBM
– when a musical instrument is more valuable
than money
Wipro
– how this Bangalore tiger leaps ahead
Starbucks
– what’s new, and what’s coming?
Dilbert
– where these famous cartoons – do and do
not – belong at work
Singapore
Airlines
– what new culture building practice is now
required before
every flight
Lexus
– world class service recovery
Stew Leonard’s
– how they keep customers happy, even when
the store is overcrowded
Borders
Bookstore
– two small words that make all the
difference
Pizza Hut
& Fedex
– learn what these two leaders have in
common
Intel
&
Motorola
– what works in these different cultures,
and why
Southwest Airlines
& Formula
One Racing
– what are they learning
from each other? |
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Leadership is lifting
a person's vision to higher sights, raising a person's performance
to a
higher standard, building a
personality beyond its normal limitation.
Peter Drucker
|
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Meet Ron Kaufman
Ron Kaufman is an internationally acclaimed
educator and motivator for service culture
and quality customer service. He is author
of the best-selling series
‘UP Your Service!’ and founder of UP Your
Service! College.
Millions have been motivated by Ron’s
high-energy speeches and interactive
workshops. His repeat clients Millions have
been educated and motivated by
Ron’s high energy speeches and interactive
workshops.
Ron’s many repeat clients include government
agencies, multi-national corporations,
industry associations in financial,
professional and medical services, high
technology, manufacturing,
retailing, hospitality, tourism and
transportation. and numerous
companies in the Fortune 500.
Learn more now! Visit
www.RonKaufman.com
and
www.UpYourService.com |
More of what our clients have to say...
|
"Not only is the focus about providing excellent services.
It helps me to understandthe
principles of
building relationships."
Mesiniaga Berhad
"Very exciting and energetic training which had fun instilled in every
aspect to
make it interesting."
DHL Worldwide Express Sdn Bhd
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Here’s How You Can Get Started
We take the pleasure to present to you a One-Day high content program
that takes you through proven approaches and techniques to transform your
organization and build your Internal Service Culture.
An interactive
discussion amongst
the participants to be facilitated by Ron Kaufman.
This program is expertly tailored by Ron Kaufman for
organizations in the
Asian context.
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Claimable under HDRF –
SBL Scheme |
Building a
Service Culture That
Sizzles and
Succeeds!
Date : 14
Aug 2008 (Thursday)
Venue : Mandarin Oriental Hotel, Kuala Lumpur
Time : 9:00am - 5:30pm
Are you doing all you can to make your
organization’s culture vibrant, attractive
and customer focused?
Your Investment
:
1-4 participants - RM
1980 per person
5 or more participants - RM
1680 per person
(Valid from 1 August - 14 August 2008)
>>> This seminar is claimable under HDRF –
SBL Scheme <<<
What does HRDF-SBL approval
mean?
It means that you can claim to a
maximum of RM500 for the
program if your company
contributes to the PMSB training
fund.
Apart from the fee of RM500 per
day, employers are allowed to
claim for daily allowance of
RM80 per trainee per day
And RM200 per trainee per
day for those outstation trainee
who requires accommodation.
Please refer to Employers
Circular 6/2006. On top of this
allowance, trainees are also
allowed to claim for airfares
if they are traveling by air. |
To view program details, please download
the PDF Brochure at the link below
== >
http://www.ronkaufmanmalaysia.com/ServiceCultureBrochure.pdf
To REGISTER for this program,
please download the PDF Registration form at
the link below
== >
http://www.ronkaufmanmalaysia.com/ServiceCultureRegistration.pdf
YES
Ron, I Want To Secure a
Place For Your Building a Service
Culture That
Sizzles and Succeeds! 2008 program
and Take Advantage of this Early
Registration
One Time Offer Rates.
Here is THREE easy ways to register
for this program
1. Call us at :
03 78803046
2.
Email to us at :
adc@synergyentire.com
(with complete contact details)
3. Fax to us at :
03 78803706
(along with completed registration
form and follow with payment)
To REGISTER for this program,
please download the PDF Registration form at
the link below
== >
http://www.ronkaufmanmalaysia.com/ServiceCultureRegistration.pdf
When you complete
this program you will have every strategies and proven
techniques
you need to build an unbelievable Internal Service culture oriented company and start
increase
your bottom line immediately.
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Please Click
HERE for Ron's Preview
Online Training Videos |
|
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Look who is learning with Ron!
3M,
Accenture, Agilent, American
Express, Asia Pacific Breweries,
AXA, Canon, Cap Gemini, Cathay
Pacific, Cisco, Citibank,
Changi Airport, Dell, DHL, Dubai
Internet and Media Cities, Emirates
Airline, Federal Express, Giordano,
many Government Agencies, Hertz,
Hewlett-Packard, Hilton, Hyatt,
IBM, Johnson & Johnson,
Jollibee, Li & Fung, Lucent,
Maersk, Malaysian Airlines,
Manulife, Mastercard, Merck,
Merrill Lynch, MDRT, Metro, Mobil
Oil, Monsanto, Motorola,
Nokia, Panasonic, Pepsico,
Prudential, Raffles Hotel,
Reuters, Seagate, Seagrams,
Shell, Sheraton, Siemens,
Singapore Airlines, Singapore
Tourism Board, SONY, Standard
Chartered Bank, Texas Instruments,
TNT Express, United Parcel
Service, VISA, YPO, Zuellig
Pharma ... and many more. |
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Why You Should Attend
A superior service culture attracts your
customers, inspires your staff and
creates
strong bonds of loyalty over
time.
The need for innovation and
improvement
of organizational
culture has never been more critical
than it is today.
Culture sets the standards. It
lets people know what’s accepted,
forbidden and rewarded.
Culture is the context that surrounds
your staff, supports their actions and
keeps them focused on the goal.
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Who should attend
This high-content,
interactive workshop is for everyone who
has a leadership, guiding or
implementation influence on the success
of your service culture.
CEOs, directors,
managers and senior supervisors are
encouraged to attend this workshop
together for best results.
Entrepreneurs and
small business owners will also find
this workshop insightful, inspiring and
instructive. |
____________________________________________________________________________________________
Your Success Is Completely Backed By Our 100% Guarantee.
Now, in case you have any lingering doubt whatsoever, we want it foolproof
for you. You see, we completely guarantee your success.
Here’s our 100% take it to the bank guarantee :
|
We guarantee
if you make diligent effort to use just a few of the strategies and
proven techniques in this program in the next 12 months. If you don’t
see results, we will refund your entire investment of the program to you.
If you know
for sure you have not benefited from the end of the day, we will
also
refund the entire investment of the program to you.
The truth is, you’ll never have to worry about the
refund. Because once you
use these powerful and ingenious techniques and see the huge jump in
your business profits. |
To your success and look forward
to see you and your team at the program.
Alex Choong
Managing Director
www.synergyentire.com
P.S. Frankly, I know
nothing that could truly make a significant
difference in your business than the
infusion of fresh
Proven Approaches and Techniques that will
help to build a strong
and successful company culture will help you to attract, develop
and retain great staff.
P.P.S. Remember...you
have my 100%
Risk Free Unconditional Investment-Back Guarantee
if after 12 months of using
just a few
of the strategies and proven techniques in this
program and you're not
satisfied we will refund your entire
investment...no questions asked.
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